Good Health Design – Design for Health Symposium 2019

Workshop Session B

From empathy, to insight, to ideas: Clinician-specific tools for designing system change

Working in clinical settings involves an empathetic mindset, but when there’s a need for improving how healthcare systems work, having empathy is just the start. Activating change in healthcare demands targeted yet lateral idea generation, and in design for health and wellbeing, idea generation starts with insight into complex systems, settings, and values. In this hands-on workshop you will learn how to work with collaborative, human centred design tools that help to identify specific aspects of a healthcare journey, come up with scaleable ideas to improve healthcare systems, and then synthesise and analyse these—inspiring actionable change.

Workshop Facilitator

Workshop FacilitatorS

Eden Potter

Health Collab, Monash University
Eden came from a branding and identity design background before her brave leap into academia. Her design for health adventure started with her involvement in the Design for Health and Wellbeing Lab project at Auckland City Hospital, and continues with her work as a researcher at Design Health Collab, Monash University. Eden’s research interests include communication design in healthcare, health design education, and design research tools.

Tina Dinh

Health Collab, Monash University
Tina is a designer and researcher at Monash University’s health and wellbeing research lab, Design Health Collab. Tina also teaches Design Thinking at Monash. Her current research explores new ways of collecting and synthesising qualitative research data in clinical environments, with a focus on utilising methods of co-design to inform design and research outcomes. Tina has an Honours degree in industrial design from Monash University.